Here is the updated Shipping & Delivery Policy modified to reflect your specific rules (Free shipping on orders over R1,000 and shipping calculated at checkout upon entering the delivery address):

Shipping & Delivery Policy

Last Updated: July 2026

Website: www.gooe.co.za

Contact Email: hello@gooe.co.za

At Goōe South Africa, we want to get your beauty and wellness products to you as quickly and safely as possible. All orders are processed and dispatched from our local fulfillment center and delivered door-to-door anywhere in South Africa via our trusted courier partners.

1. Shipping Rates & Free Shipping

We offer dynamic door-to-door courier delivery rates across South Africa:

Order Total	Shipping Cost
Orders over R1 000.00	FREE SHIPPING
Orders under R1 000.00	Calculated at checkout based on delivery address

How rates are calculated: Exact shipping charges are automatically calculated during checkout once you enter your delivery address and postal code.

2. Order Processing & Dispatch Times

• Processing Time: Orders placed before 12:00 PM (SAST) on a business day (Monday to Friday) are processed and prepared for courier collection on the same day. Orders placed after 12:00 PM or over weekends and public holidays will be dispatched on the following business day.

• Dispatch Confirmation: Once your order has been packed and handed over to the courier, you will receive a dispatch confirmation email containing your tracking link and consignment number.

3. Delivery Timeframes

Estimated delivery times start from the day your parcel is collected by the courier:

• Gauteng (JHB / PTA): 1 – 2 Business Days

• Main Centers (Cape Town, Durban, Gqeberha, Bloemfontein, etc.): 2 – 3 Business Days

• Regional & Outlying Areas: 3 – 5 Business Days

Please note: Couriers do not deliver on weekends or South African public holidays.

4. Delivery Address & Receipt

• Door-to-Door Delivery: Deliveries are made to physical residential or business addresses only. We cannot deliver to P.O. Box addresses.

• Signature Required: Our courier partners deliver during normal working hours (08:00 to 17:00, Monday to Friday). Please ensure someone is available at your chosen delivery address to receive and sign for the parcel.

• Address Changes: Once an order has been dispatched, we are unable to change the delivery address. Please double-check your shipping details at checkout.

5. Order Tracking

You can track your order at any time using the tracking link provided in your shipping confirmation email. Please allow up to 12–24 hours after receiving your email for the courier's tracking system to update.

If your parcel takes longer than expected to arrive, please:

1. Check the tracking link for status updates or courier delivery notes.

2. Verify that your delivery address and contact details on the order confirmation were correct.

3. Reach out to our support team at hello@gooe.co.za with your order number.

6. Damaged or Missing Items in Transit

We take great care in packaging your order to ensure it arrives safely.

• Damaged Parcels: If your outer parcel arrives visibly damaged or tampered with, please note this on the courier’s delivery sheet/waybill when signing, take clear photographs before opening, and contact us at hello@gooe.co.za within 48 hours of delivery.

• Lost Parcels: If the courier confirms a parcel is lost in transit, we will immediately arrange for a free replacement to be sent out to you.

7. International Shipping

Currently, Goōe South Africa only delivers within the borders of the Republic of South Africa. We do not offer international shipping at this time.

Contact Us

If you have any questions or queries regarding your delivery, please contact our support team:

• Email: hello@gooe.co.za

• Phone / WhatsApp: +27 79 520 1266

• Operating Hours: Monday – Friday, 09:00 – 17:00 (SAST)